Privacy policy

Privacy policy

DATA PROTECTION DECLARATION

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND
CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. We would like to inform you about the processing of your personal data.
personal data when you use our website. Personal data is any data that can be used to identify you personally.

1.2 The data controller on this website, within the meaning of the General Data Protection Regulation (GDPR), is London Vybe, the personal data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 For security reasons and in order to facilitate the transfer of personal data and other confidential content (e.g. personal data relating to the user), London Vybe will not be liable for the processing of personal data.
For security reasons and to facilitate the transfer of personal data and other confidential content (e.g. orders or questions to the data controller), this website uses the SSL protocol.
To facilitate the transfer of confidential data (e.g. orders or questions to the data controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the padlock symbol in your browser line.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for information purposes only, i.e. if you do not register, log in or send us any information, we collect only the data that your browser transmits to our server (so-called “server log files”). When you visit the website, we collect the following data, which is technically necessary for us to display the website to you:

Website visited
Date and time of access
Amount of data sent in bytes
Source/reference from which you accessed the page
Browser used
Operating system used
IP address used (if applicable: in anonymous form)

Processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way.
However, we reserve the right to subsequently check server log files if there are concrete indications of unlawful use.

3) COOKIES

In order to make the visit to our website more attractive and to enable the use of certain features, we use what are called "cookies" on various pages of the site. These are small text files that are stored on your device. Some of the cookies we use are deleted at the end of your browsing session, meaning when you close your browser (session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). If cookies are installed, they collect and process certain user-related information on an individual basis, such as the browser, location data, and IP address values. Persistent cookies are automatically deleted after a set period, which can vary depending on the cookie.

In some cases, cookies are used to simplify the order process by saving settings (for example, by remembering the contents of a virtual shopping cart for a later visit to the website). To the extent that individual cookies implemented by us also process personal data, the processing takes place in accordance with Article 6(1)(b) GDPR, either for the performance of the contract or in accordance with Article 6(1)(f) GDPR to safeguard our legitimate interests in the best functionality of the website and in creating a user-friendly and efficient website experience.

For this purpose, cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed about the use of these cookies and the extent of the information collected in each case in the following paragraphs, individually and separately.

Please note that you can configure your browser to be notified about the setting of cookies and to decide individually whether to accept or exclude cookies in certain cases or generally. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how you can modify your cookie settings. You will find these help menus for each browser at the following links:

Internet Explorer :

https://support.microsoft.com/en-au/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d

Firefox :

https://www.mozilla.org/en-US/privacy/websites/?_gl=1%2Af32z8d%2A_ga%2AMTQ3MDM4MjU1Ni4xNzE3MzQ3NzU0%2A_ga_2VC139B3XV%2AMTcxNzM0Nzc1My4xLjEuMTcxNzM0NzgwMy4wLjAuMA..#cookies

Chrome :

https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en&sjid=17403679290281494950-EU

Safari :

https://www.apple.com/legal/privacy/en-ww/cookies/

Opera :

https://help.opera.com/en/latest/web-preferences/#cookies

Veuillez noter que si vous n'acceptez pas les cookies, la fonctionnalité de notre site web peut être restreinte.

4) CONTACTING US

When you contact us (for example, via a contact form or email), personal data is collected.
The data collected in the case of a contact form can be viewed in the corresponding contact form. This data is used exclusively to respond to your inquiry, establish contact, and ensure the corresponding technical administration. The legal basis for the processing of the data is our legitimate interest in responding to your request in accordance with Art. 6 (1) (f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR. Your data will be deleted after the final processing of your request; this is the case if it can be inferred from the circumstances that the issue has been conclusively clarified, provided there are no legal retention obligations to the contrary.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR THE PERFORMANCE OF A CONTRACT

In accordance with Art. 6 (1) (b) GDPR, personal data will be collected and processed if you provide it to us for the performance of a contract or when opening a customer account. The data collected can be found in the respective registration forms. The deletion of your customer account is possible at any time and can be done by sending a message to the responsible person at the address provided above. We retain and use the data you have provided for the purposes of processing the contract. After the complete execution of the contract or the deletion of your customer account, your data will be blocked in accordance with tax and commercial retention periods as required by tax and commercial law and deleted after the expiry of these periods, unless you have expressly consented to further use of your data or there is a legal basis for further use of your data or we have reserved the right to use your data in the future, which we will inform you about below.

6) USE OF YOUR DATA FOR DIRECT ADVERTISING PURPOSES

6.1 Subscription to our electronic newsletter

If you subscribe to our electronic newsletter, we will regularly send you information about our offers. The only mandatory information for the newsletter is your email address. Providing other data is optional and serves to address you personally. For sending the newsletter, we use the so-called "double opt-in" procedure. This means we will only send you a newsletter by email if you have explicitly confirmed that you agree to receive the newsletter and have given your consent to receive it. We will then send you a confirmation email asking you to confirm that you wish to receive future newsletters by clicking on a corresponding link.

By activating the confirmation link, you consent to us using your personal data in accordance with Art. 6 (1) (a) GDPR. When you subscribe to the newsletter, we store the IP address entered by your Internet service provider (ISP) as well as the date and time of registration to prevent any misuse of your email address. The data we collect when you subscribe to the newsletter will only be used for advertising purposes through the newsletter.
You can unsubscribe from the newsletter at any time by clicking on the link in the newsletter or by sending a corresponding message to the data controller mentioned above. As soon as you unsubscribe, your email address will be immediately removed from the newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data for other legally authorized purposes, which we inform you about in this statement.

6.2 Sending the newsletter by email to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to periodically send you offers for goods or services similar to those you have already purchased from us. We do not need to obtain separate consent for this. The data processing in this context is based solely on our legitimate interest in personalized direct advertising, in accordance with Art. 6 (1) (f) GDPR. If you have initially objected to the use of your email address for this purpose, we will not send you any emails. You have the right to object to the use of your email address for advertising purposes at any time and for the future by sending a message to the data controller mentioned above.
This right is only subject to transmission costs based on basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be immediately discontinued.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data we collect is transmitted to the transport company responsible for processing the contract, and to the transport company in charge of delivery, to the extent necessary for the delivery of the goods. Your payment data is transmitted to the authorized credit institution as part of the payment processing, to the extent necessary for processing payments. If payment service providers are used, we will provide explicit information about this below. The legal basis for the transfer of data is Art. 6 (1) (b) of the GDPR.

7.2 Use of payment service providers (payment service providers)

PayPal

If you pay via PayPal, via credit card through PayPal, via direct debit through PayPal, or – if offered – by "purchase on invoice" or "installment payment" via PayPal, we will transmit your payment data for processing the payment to PayPal (Europe) S.à r.l. and Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").
The transfer takes place in accordance with Art. 6 (1) (b) GDPR and only to the extent necessary for processing the payment.

PayPal reserves the right to conduct a credit check for the following payment methods: credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on invoice" or "installment payment" via PayPal. For this purpose, your payment data is necessary in accordance with Art. 6 (1) (f) GDPR, based on PayPal's legitimate interest in determining your creditworthiness through credit agencies.
The result of the credit check, with respect to the statistical probability of non-payment, is used by PayPal to decide whether to offer the corresponding payment method. The credit report may contain probability values (known as score values). If score values are included in the credit report, they impact the decision to provide the relevant payment method.
The calculation of score values includes, but is not limited to, address data.
For more information on data protection, including the credit agencies used, please refer to PayPal's privacy policy:
https://www.paypal.com/uk/legalhub/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be allowed to process your personal data if it is necessary for the contractual processing of payments.

8) REQUEST FOR REVIEW REMINDER

Reminder for review (not sent by a customer review system)
We use your email address as a reminder to send an email asking you to evaluate your order for the review system we use, if you wish, during or after your order in accordance with your express consent under Art. 6 (1) (a) GDPR.
You can withdraw your consent at any time by sending a message to the data controller.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with the Shariff Solution

All additional customs fees and/or import duties not included in the price are the responsibility of the customer.

Our website uses social plugins ("plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To enhance the protection of your data when you visit our website, these buttons are not fully integrated into the page as a plugin, but instead via an HTML link. This type of integration ensures that when you visit a page on our website, such buttons are displayed, but a connection with Facebook’s servers is not yet established. When you click the button, a new browser window opens and the Facebook page is called, where you can interact with the plugins (possibly after entering your login details).

Facebook Inc., based in the United States, is responsible for the "Privacy Shield" data protection agreement between the United States and Europe, which guarantees compliance with the data protection standards in force within the EU. The purpose and scope of data collection, further processing, and the use of data by Facebook, as well as your related rights and privacy protection settings, can be found in Facebook's data protection information:
https://www.facebook.com/policies_center

9.2 Google+ Plugins with the Shariff Solution

Our website uses social plugins ("plugins") from the social network Google+, operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").

To enhance the protection of your data when you visit our website, these buttons are not fully integrated into the page as a plugin, but only via an HTML link. This type of integration ensures that when you visit a page on our website, such buttons are displayed, but no connection has been established yet with Google’s servers. When you click the button, a new browser window opens and the Google+ page is called, where you can use the plugins (possibly after entering your login details).

Google LLC, based in the United States, is certified for the US-EU "Privacy Shield" data protection agreement, which guarantees compliance with the data protection standards in force within the EU.

The purpose and scope of data collection, further processing, and the use of data by Google, as well as your related rights and privacy protection options, are described in Google’s data protection information:
https://policies.google.com/privacy?hl=en-GB

9.3 Instagram Plugin with the Shariff Solution

Our website uses social plugins ("plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

To enhance the protection of your data when you visit our website, these buttons are not fully integrated into the page as a plugin, but simply via an HTML link. This type of integration ensures that when you visit a page on our website containing such buttons, a connection to Instagram's servers has not yet been established. When you click the button, a new browser window opens and accesses the Instagram page, where you can interact with the plugins (possibly after entering your login details).

Instagram LLC, based in the United States, is responsible for the "Privacy Shield" data protection agreement between the United States and Europe, which ensures compliance with the data protection standards applicable within the EU.

The purpose and scope of data collection and further processing and use of data by Instagram, as well as your rights in this regard and the privacy settings options, can be found in Instagram’s data protection information:
https://help.instagram.com/155833707900388/

10) ONLINE MARKETING

10.1 Google DoubleClick

This website uses the online marketing tool operated by Google, DoubleClick by Google, Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display relevant ads to users in order to improve campaign performance reports or to prevent a user from seeing the same ads repeatedly. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being shown multiple times. The processing takes place based on our consent and our interest in optimal marketing of our website, in accordance with Art. 6 (1) (f) GDPR.

Furthermore, DoubleClick may use the cookie IDs to record what are called conversions, which are linked to ad requests. This occurs, for example, when a user sees a DoubleClick ad, then visits the website using the same browser, and makes a purchase. According to Google, DoubleClick cookies do not contain personal information.

Because of the marketing tools used, your browser automatically establishes a direct connection to Google’s server. We have no influence over the extent and further use of the data collected by using this Google tool, and therefore inform you based on our knowledge: Through the integration of DoubleClick, Google receives the information that you have accessed the corresponding component of our website or that you have viewed an ad on which you clicked. If you are signed into a Google service, Google allows you to attribute the visit to your account. Even if you are not registered with Google or are not logged in, it is possible that the provider will discover and store your IP address.

If you wish to object to participating in this tracking process, you can deactivate cookies for conversion tracking by configuring your browser to block cookies from the domain www.googleadservices.com, https://www.google.com/settings/ads. This setting will be deleted when you change your cookies. You can also visit the Digital Advertising Alliance website at www.aboutads.info, which will inform you on cookie settings and provide you with the necessary adjustments.

Finally, you can configure your browser to be informed about the placement of cookies and decide individually whether to accept or reject cookies in specific cases or generally exclude them. If you do not accept cookies, the functionality of our website may be impaired, and the site may be restricted.

Google LLC, based in the United States, is responsible for the EU-US "Privacy Shield" data protection agreement, which ensures compliance with the applicable data protection levels guaranteed within the EU.

You can find further information here:

DoubleClick by Google Privacy Policy:
https://www.google.com/policies/privacy/

10.2 Use of Google AdWords Conversion Tracking

This site uses the online advertising program "Google AdWords" and, within the framework of Google AdWords, the conversion tracking service of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to advertise our attractive offers on external websites. We can determine the success of our advertising campaigns based on data and individual advertising metrics. We use this data to respond to your interests by showing you advertisements, to display information relevant to you, to make our website more interesting for you, and to calculate fair advertising costs.

The conversion tracking cookie is installed when a user clicks on a Google AdWords ad. Cookies are small text files stored on your computer system. They expire after 30 days and are not used for personal identification. If the user visits certain pages of this site and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords client receives a different cookie. Therefore, the cookies cannot be tracked across websites of AdWords customers. The information obtained using the conversion tracking cookie is used to create conversion statistics for AdWords customers who are interested in tracking conversions. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that could be used to personally identify users. If you do not wish to participate in tracking, you can block the use of the Google Conversion Tracking cookie through your browser's deactivation settings. You will not then be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6 (1) (f) GDPR.

Google LLC, based in the United States, is responsible for the EU-US "Privacy Shield" certified data protection agreement, which ensures compliance with the applicable data protection standards in the EU.

You can find further information here:

Google Privacy Policy:
https://www.google.com/policies/privacy/

You can permanently disable advertising preference cookies by clicking "Prevent this" by adjusting your browser settings or by downloading and installing the browser plugin available at the following link:
https://support.google.com/My-Ad-Center-Help/answer/12155656?visit_id=638529495992770342-2903405215&rd=1

12) RETARGETING / REMARKETING / REFERRAL ADVERTISING

Facebook Custom Audience via Pixel Process

This website uses the "Facebook Pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). With express consent, user behavior can be tracked after they have agreed to view or click on a Facebook ad. This method is used to determine the effectiveness of Facebook ads for statistical and market research purposes and can help optimize future advertising measures.

The data collected is anonymous to us, so it does not allow us to draw conclusions about the identity of the users. However, the data is stored by Facebook and processed in a way that allows it to be connected with the respective user's profile, and Facebook may use the data for its own advertising purposes, in accordance with Facebook's data use policy (https://www.facebook.com/about/privacy/).

You can allow Facebook and its partners to place ads outside of Facebook. A cookie may also be used for this purpose and stored on your computer. These processing activities only occur if explicit consent is given, in accordance with Article 6, Paragraph 1, Letter a of the GDPR.

Consent to use the Facebook Pixel can only be given by users over the age of 13. If you are younger, we require consent from your legal guardian.

Facebook Inc., based in the United States, is responsible for the EU-U.S. "Privacy Shield" certified data protection agreement, which ensures compliance with the applicable data protection standards within the EU.

To disable the use of cookies on your computer, you can configure your internet browser so that no more cookies are placed on your computer in the future, or that any already stored cookies are deleted. However, disabling all cookies may lead to some features of our websites being disabled. You can also use third-party cookies, such as Facebook, on the following sites.

Disable via the Digital Advertising Alliance:
https://www.aboutads.info/choices/

Google AdWords Remarketing

Our website uses the remarketing features of Google AdWords to advertise here. We find this website in Google search results and on third-party websites.

The provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google installs a cookie in your device's browser, which automatically uses a pseudonymous cookie ID and, based on the data, enables interest-based advertising on the pages you visit. The processing is based on our legitimate interest in optimally marketing our products on the website, in accordance with Article 6, Paragraph 1, Letter f of the GDPR. Any further processing of the data will only occur if you have informed us that Google has consented to share your browsing history on the internet and in applications with Google and that the information from your Google account will be used to personalize the ads they display on the web.

In this case, if you are logged into Google while visiting our website, Google will use your data, along with data from Google Analytics, to create and define target audience lists for cross-device remarketing.

For this purpose, your personal data will be temporarily shared with Google Analytics data related to target group formation. You can permanently disable the installation of cookies for advertising preferences by downloading the available browser plugin.

You can also visit the Digital Advertising Alliance website at www.aboutads.info, which provides information on how to configure cookies and settings. Finally, you can configure your browser to allow cookie settings and decide individually whether to accept or exclude cookies in certain cases or generally. Not accepting cookies may limit the functionality of our website.

Google LLC, based in the United States, is responsible for the EU-U.S. "Privacy Shield" certified data protection agreement, which ensures compliance with the applicable data protection standards within the EU.

For more information and to learn about Google's advertising and data protection rules, click here:

https://www.google.com/policies/technologies/ads/

13) RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you, in relation to the data controller of your personal data, the rights of the data subject (rights to information and intervention), which we outline below:

Right to Information under Art. 15 of the GDPR: You have the right to be informed about the personal data we process, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been disclosed, the intended retention period, or the criteria for determining the retention period, the existence of the right to rectification, erasure, limitation of processing, the right to object to processing, the right to lodge a complaint with a supervisory authority, the origin of your data if we have not collected it from you, the existence of automated decision-making, including profiling, and if applicable, meaningful information about the logic involved, as well as the scope that affects you and the expected effects of such processing, as well as your right to information, which is guaranteed under Art. 46 GDPR when your data is transferred to third countries.
Right to Rectification under Art. 16 GDPR: You have the right to immediately rectify any inaccurate data concerning you and/or complete any incomplete data stored by us.
Right to Erasure under Art. 17 GDPR: You have the right to request the erasure of your personal data if the conditions of Article 17, Paragraph 1, are met according to the GDPR. However, this right does not apply particularly if the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.
Right to Restriction of Processing under Art. 18 GDPR: You have the right to restrict the processing of your personal data as long as the accuracy of your data that you contest is verified, if you object to the erasure of your data due to unlawful processing and instead request the restriction of processing, if you need your data for the establishment, exercise, or defense of legal claims, after we no longer need the data for the intended purpose, or if you have lodged an objection based on your particular situation, as long as it is not yet clear whether our legitimate grounds override yours.
Right to Information under Art. 19 GDPR: If you have exercised the right to rectification, erasure, or restriction of processing, the data controller is obliged to inform all recipients to whom your personal data has been disclosed about the rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.
Right to Data Portability under Art. 20 GDPR: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format or to transmit it to another data controller, provided that this is technically feasible.
Right to Withdraw Consent under Art. 7, Paragraph 3 GDPR: You have the right to withdraw your consent to the processing of your data at any time and for the future. In case of withdrawal, we will immediately erase the affected data, unless further processing is required and the legal basis for processing without consent can be substantiated. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal.
Right to Lodge a Complaint under Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have – without prejudice to any other administrative or judicial remedy – the right to lodge a complaint with a supervisory authority, particularly in the EU Member State of your place of residence, place of work, or the place where the alleged violation occurred.

13.2 Right to Object

If we consider your interests in the context of a balancing of interests regarding personal data processing due to our previous processing based on legitimate interest, you have the right, at any time, for reasons arising from your particular situation, to object to such processing with effect for the future.

If you exercise your right to object, we will cease processing the concerned data. However, further processing may still be necessary if we are required to protect the reasons for which the processing can be proven to outweigh your interests, fundamental rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

We process your personal data for the purpose of direct marketing. You may object at any time to the processing of your personal data for direct marketing purposes. You can exercise your right to object as described above.

If you exercise your right to object, we will cease processing the relevant data for direct marketing purposes.

14) Retention Period for Personal Data

The retention period for personal data is determined based on the respective legal retention period (e.g., commercial and tax law retention periods). After this period, the concerned data will be sent and systematically erased, unless they are still required for the performance of the contract or necessary for the establishment of a contract and/or there is a legitimate interest on our part to retain them.